![]() ![]() ![]() Dedicated Onboarding includes 4 experiences over 4 weeks to dive deep into your Mailchimp questions and goals with an onboarding specialist. Assisted Onboarding includes a one-time phone call and screen share consultation with an onboarding specialist to jumpstart your Mailchimp journey. New users with a paid Marketing plan are also eligible for Mailchimp’s onboarding services. The cobrowse support link is in your account menu. You can also screen share with a Premium support agent using the Glance app. If you have a Premium plan, you have ongoing access to chat, email, and phone support. If you have a paid plan, you can contact Technical Support via chat or email. Users on the Free plan have access to Mailchimp Assistant chatbot. Mailchimp’s support options vary depending on which type of payment plan you have. In this article, you'll learn how to contact our support teams and find resources to help you with your Mailchimp account. If you’re a new user with a paid Marketing plan, and you prefer specialized help, our onboarding services may be a good fit for you. We provide additional support via email, chat, or phone depending on your payment plan. If you have questions or run into technical issues while using Mailchimp, you can access our guides and tutorials for self-guided instructions and troubleshooting tips.
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